Madsonic Support

Hi Team.... I've tried many things but can't get artist pics to appear.
This is not to be confused with Album artwork...its the artist pic that goes with the artist info or BIO. Can anyone advise what/how to achieve this?

Please see pic as an example

https://1drv.ms/u/s!AgfhIHI8uUlWgawxOfhPqn71VhacJQ?e=AZDgiu